Account Manager

We're on the hunt for an Account Director for Speed & Function, a custom software development company. The Ideal Candidate: We're looking for someone with agency experience, entrepreneurial spirit and a solid understanding of business operations. The perfect fit would be a strategic thinker who can serve as a trusted advisor to our clients, fostering a creative and productive partnership. This role is pivotal in enabling co-creation between our team and our clients, driving their growth and, subsequently, ours.

Why Join Us? At Speed & Function, we're not just about software development; we're about creating meaningful connections that lead to innovative solutions and growth. We are a Deliberately Developmental Organization. The clients are a mix of SME and enterprise, from startups to mature businesses to agencies (some being world-famous), who are in charge of building custom software applications, apps and large websites. The financial goal is to ensure $1,000,000 annual revenue maintenance with 30% growth managing a pipeline 2 times to that.

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Functions

● Research client business potential and how technology can unlock it. ● Build trust, understand client’s dreams and aspirations. ● Collect and leverage data to craft growth strategies for each account. Identify and remove blockers preventing high client scores.● Refine a system of feedback collection from (and provision to) clients so we understand what capabilities should be developed on our side.● Facilitate relationship-level retrospectives, resulting in constant improvement and increased trust.● Prepare and negotiate proposals and other paperwork. ● Create and refine OKRs per account.● Improve risk/expectations management. ● Lead the account management team from a guild perspective in a matrix reporting structure. ● Identify the need for training and facilitate it. ● Improve how we use Hubspot CRM, Databox, Google Sheets and a few other tools.● Generate reports (weekly, monthly, quarterly, yearly) to ensure visibility across the organization and to provide a clear direction for the growth of the account management practice to top leadership.



Qualifications

Needs

● 3+ years in client relationship management, biz dev, sales or related in the software development field, leading teams. ● Custom software agency or related experience (SaaS experience is not applicable).● Ambition and ability to take full advantage of growth opportunities that emerge from working closely with the top leadership team and potential to reasonably quickly go to the next level.● Should share the following values: free knowledge, available education for everyone, open mind, respect to the personality, diversity, technical challenges, intelligence, and continuous improvement.● To implement the mission: To empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.● Is a great communicator: skills of active listening, non-violent communication, facilitating meetings, and negotiating complicated ideas and concepts.● Build trust and relationships.● Understanding of how huge organizations with a high level of bureaucracy work (meaning long approving, a lot of people involved, etc).● Ability to build trust and intimacy: easy-going, high level of empathy, etc. (according to Trusted Advisor).● Ability to absorb a huge amount of information about client’s business and lots of aspects (structure, names, “politics” (meaning internal relations between stakeholders, etc.), projects).● Able to convert deals under $50k. If not convert, track down reasons for losing independently.● Write empathetic emails, write well “for millionaires”.● Understand delivery and what we are selling. Understand the essence of client requests and effectively coordinate with the engineering team.● Do Bizdev: see client business potential and how tech can unlock.


Wants

● Help adopt and practice Agile in your areas of responsibility.● Location: Full-time remote.● We have telecommuting flexibility with significant Eastern time zone overlap (ET / New York).● You might need to come for occasional visits to our locations in Philadelphia and Europe.● We may also be able to provide you with relocation assistance if you are interested in Philadelphia as a place to live.● Hours are flexible but may require availability outside standard business hours.● Compensation and incentives depend on experience and will be determined during the hiring process.



Location and Team Collaboration

This is a full-time remote position, with the possibility to transition to full-time depending on mutual agreement and business needs. You can work from your preferred location with occasional on-site collaboration at various offices, including Budva, Philadelphia, etc. Working hours are flexible but should overlap with our core locations in ET, CET, EET time zones.


About Speed & Function

At Speed & Function, we build exceptional custom software applications using today’s most advanced technology. But so do a lot of software engineering firms, so what makes working for us different? Firstly, we operate out of two continents. Most of our engineers are based in Eastern Europe, and our US Head Office is in Philadelphia. 
Second, everyone who works here is passionate about digital transformation, innovation and collaborative software development. However, don’t confuse us with contractors, because we’re not. We are true collaborators. We work so closely with clients that their products are virtually built in-house. This gives our people the opportunity to work with clients in a unique way. Think Collaboration 2.0.
Third, we are striving to build a developmental culture where learning, feedback and transparency are given equal weight to productivity, efficiency and results. At Speed & Function, you’re given the chance to grow, not just technically but as a person. We aim to become better people who produce brilliant work and offer our clients a fulfilling and enjoyable experience along the way.

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